Frequently Asked Questions (FAQ):
You are able to upload your information via USB by utilizing a user-friendly process. Visit our website for more information. If Rivers Promo needs to upload your information manually, there is an additional handling charge. USB upload charges do not qualify for EQP pricing. We encourage you to contact a customer service representative if you have any questions or need more information regarding this feature.
All prices are subject to change without notice. For example, prices on the website may be more up to date than prices you may find in our printed catalog. Please confirm the current pricing on the order page when ordering any item or requesting a quote.
Virtual specs can be requested in two of the following ways: Request a virtual sample form your Rivers Promo sales representative, who can assist you in identifying the best product for your application. Create your own free virtual sample using our website's feature to create a virtual mock up. ( Available on most products.)
We are not liable for any delays in delivery or product availability due to customs, shipping or natural disasters. We reserve the right to make slight specification changes to ensure greater product quality and performance. Decorating methods and location sizes are subject to change. Please visit our Terms and Conditions page for more information.
The following three proof formats are available: Online proof with no charge, Paper proof with no charge, Product proof which does have an additional charge.
Orders can be canceled only with written factory authorization prior to production. If an order is cancelled after production has begun, there will be additional charges. Charges will still apply to any product proof received prior to order cancellation.
We must receive your proof approval and must have shipping information before production commences. Once your approval is received, any changes to an order may incur additional costs and lead time.
Imprint colors must be chosen appropriately according to customer needs or wants. Printing dark colors onto a dark colored product may result in a hard-to-see imprint, as dark on dark does not stand out. The same applies to light colors with light colored products. In order to insure the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface to create contrasts. However, you might have your own pre-conceived needs about what looks good, therefore, we will never judge your artwork selection, nor can we be responsible for the choice of imprint color(s) you select.
By placing an order with us, you represent and warrant that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights, etc., identified and/or submitted with your order. You agree to indemnify, defend and hold harmless our company, its officers and employees, and its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees) , arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.