RIVERS PROMO INC. Order Acknowledgement for Imprint Orders (Effective: January 1, 2018)
After receiving your order, Rivers Promo will send you an order acknowledgement by e-mail. Please read the order details carefully and contact us immediately if corrections and/or changes are necessary. All changes must be confirmed in writing to be valid. Production begins upon receipt of signed or otherwise authorized sample and approval e-mails, approval of credit, and receipt of all order information including shipping addresses and customer inserts, or other details relevant for production and delivery.
Every effort is made to ship the exact quantity ordered. However, for imprinted products, Rivers Promo reserves the right to ship up to 5% over or less the amount of the order and ship will billed accordingly.
Shipping methods and schedules vary depending on the product and the order requirements. Many of our products are priced with shipping included to one US zip code by ground service. Any expedited shipping or shipments to multiple locations for the same order will need to be invoiced separately. A few products require separate shipping calculations, which will be reflected on the invoice. These products are listed as FOB CA on the product listing page. Our shipping calculator can help you estimate the chosen shipment cost, but that is only an estimate. The actual shipment cost for items that involve separate shipping line item, please check the invoice line item before approving the order. All shipments are based on carrier estimated times of delivery from the carrier, and any late deliveries after the shipment is processed and given to the carrier is outside our control but we will make every effort to resolve any such issues to the best of our ability. We cannot be liable for late shipments or lost shipments from the carrier.
Customized products are provided with a NO return policy unless the order contains material or production defects that are due to our error. All defective items must be returned within 180 days of purchase, and a Return Merchandise Request form must be submitted before any returns can be processed. When an error has been confirmed, and the Return Merchandise Authorization is granted by the factory, we will make every attempt to replace the order in a timely fashion.
Returned imprinted items may be replaced with the same blank (non-imprinted) item.
Any changes to an accepted and approved order must be made in writing by emails within 24 hours upon receipt of the email confirmation of the order being approved. Once an order begins, we are unable to change the order once the wheels are in motion. On rare occasion, an order in progress may be modified with additional costs and time factored in, but this is not the norm. Cancellations will be subject to additional costs, which is generally 1.5 times the original order cost due to lost material costs, factory time, human and other resources involved in any sourcing and production process.