Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods and accept your return. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.
All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.