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Can I add my logo to any product on the website?
Yes, you can personalize products with your own logo or graphic to any products on our website.
What types of product customizations are available?
We handle total custom or semi-custom orders. Please contact to us for further information.
What do I need to provide for a quote request or PO?
The basic information needed for a quote is: the item name, item number, order quantity, item color, logo size, logo color, logo location, destination zip code.
Do quotes have any expiration?
Yes, quotes are valid for 30 days from the date of the quote.
What are set up charges?
All decorated items require set-up charges which involve the cost to create the film, printing plates, calibration, test printing, color matching, and all other necessary items to imprint your specific logo.
Can I order in quantities smaller or larger than those shown
The minimum order quantity (MOQ) is shown for each item. However, in some limited cases, we can make exceptions to a smaller quantity order. Please contact us for more information.
Do you offer EQP pricing for large quantities or next column pricing?
No, we do not.
Can I get a sample before I place the order?
Yes. For most items, if we have that sample in stock, we can provide it at no charge but we just ask that you take care of the shipping. However, there may be a charge for samples with high value. Please contact to us for further information.
Samples may be blank or imprinted with a random logo. Please specific if you need a printed sample or a blank.
Can I get a virtual proof of our product before we place the order?
Yes, virtual proofs are provided at no cost to you when the order is in the quoting stage.
Do you offer pre-production samples?
Yes, upon request. If a pre-production (pre-pro) samples is required, the total production time will have to factor in the time to produce ship and get the pre-pro sample approved before any mass production can begin.
Where do I send my artwork?
Email your artwork to firstname.lastname@example.org or your dedicated Sales Representative.
What kind of artwork should I send?
All artwork must be a vector file (Adobe Illustrator AI or PDF) or a Photoshop TIFF file that is 300 dpi or greater.
Can you make vector artwork for us if we don't have it in vector format?
Yes, just send us what you have and we can create a vector format for a nominal fee of $50 USD.
Can I specify a PMS color for my imprint?
Yes. However, a few specific products cannot be PMS matched due to the material characteristics. Please contact to us for further information.
Do you provide templates for us to personalize logo by ourselves?
Yes, we can send you a blank product template to add your logo for a mockup or virtual proof.
Do you charge for PMS (PANTONE) matching?
That depends on the printing method and material composition of the item. Please contact to us for further information.
How Do I Place an Order?
You can place an order directly on SAGE, by email via email@example.com, or you can also contact your dedicated Sales Representative if you have already been assigned one.
You can also register on our Rivers Promo website and upon approval, place orders directly on our website.
How do I check the status of my order?
Please contact customer service or your dedicated Sales Representative.
Can I cancel or change my order?
You can cancel your order at any time prior to the order being approved for production. Once items have been sourced for production, we can no longer accept a cancellation. If you feel your order was produced incorrectly, please contact your dedicated Sales Representative and they'll be happy to assist you.
How fast will I get my order?
Estimated production times are listed for every item on the site. The number of business days involved for shipping depends on the shipping method you choose.
Do you Have 24-hour rush service?
24-hour rush service will depend on the product, quantity and printing method, etc. Please contact to us for further information.
Can I split my order and ship to multiple locations?
Yes, but that may incur drop ship charges and additional shipping fees as our default shipping is to one address per order. Please ask your sales rep to quote multiple shipment locations separately.
Can I ship internationally?
Yes. Please contact to us for further information.
Can I ship on my own shipping account?
Yes. However, we strongly suggest you use our shipping method for the highly competitive rates.
Do you provide door to door service?
What type of payments do you accept?
We accept electronic wire transfers, checks and all major credit cards. Please allow extra time for this credit checking process. Credit card payments, unavoidably, will incur a 3% processing fee on top of the charge amount from the card company.
Do you require pre-payment?
Yes. We require 100% pre-payment before your order goes into production.
Do you offer any terms?
We may offer limited terms to specific clients depending on the order history of the client and the type of pending order involved. This is not very common however.
Who do I contact for any other question not found here?
Email any other questions to firstname.lastname@example.org