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What type of payments do you accept?
We accept electronic wire transfers, checks and all major credit cards. Please allow extra time for this credit checking process. Credit card payments, unfortunately, will incur a 3% processing fee from the card company, which we cannot avoid.
Your order cannot go into production until your account payment has been processed.
Do you require pre-payment?
We require 100% pre-payment generally before your order go into production. Terms would be conditional depend on different orders, please contact to us for further Information
How fast will I get my order?
Estimated production times are listed for every item on the site as well as on our SAGE Supplier listing. Production time is the number of business days it takes to print or produce your item after you've approved your artwork. The number of business days for delivery depends on the shipping method you choose.
Most items are decorated overseas, so shipping is usually done by ocean. If you need an item faster than the production time shown, please contact us for further information or to arrange express shipping.
Can I split my order and ship to multiple locations?
We can ship your order separately to multiple locations if you request. Please contact us for further information and be sure to specify these shipping requirements in your Purchase Order (PO).
Can I ship internationally?
Most of our shipments have US destinations, but we are able to ship to other countries if you request. Please contact to us for further information.
Can I ship on my own shipping account?
We can ship your order on your own shipping account. However, we strongly suggest you use our shipping method as we have aligned carriers to process our shipments are highly competitive rates.
Do you provide door to door service?
Yes, we deliver to the final destination address, business or residential.
Do you have your warehouse in the USA?
What kind of artwork can I send? And, what if I don't have artwork?
All artwork must be high resolution (300 dpi) or greater, or a vector file (Adobe Illustration AI or PDF).
Can you make vector artwork for us if we don’t have it in vector format?
Yes. If you don’t have high resolution vector artwork, just send us what you have and our artwork department can create a vector format of it for a nominal fee of $50 USD.
Where do I send my artwork?
Email your artwork to the sales rep you are working with, and copy firstname.lastname@example.org or email@example.com with your order information.
Can I specify a PMS color for my imprint?
Yes, absolutely. PMS matching is very common for our production line. We will run pre-production samples to get the PMS color matched as best as possible for the material we are printing on and the type of item involved. PMS matching does not involve any additional cost for most of our items. However, a few specific products cannot be PMS matched due to items characteristics.
For Full Color Heat Transfer, there is a matching surcharge.
Please contact to us for further information. Please check with your sales rep when you request a quote on PMS color matching if this is possible for the item at hand.
What type of artwork file formats do you accept?
Our high resolution printing requires artwork in the following formats: .PSD, .TIFF, .PDF, .EPS, .AI. Artwork must be vector format or 300 dpi or higher. Preferred is: EPS, AI or PDF – With Layers
Can I get a virtual proof of our product before we place the order?
Yes, virtual proofs are provided at no cost to you when the order is in the quoting stage.
How do I Place an Order?
You can place an order through our Sales Representative who will be assigned for you when you contact with us. If you've worked with us before, you can also contact your dedicated Sales Representative. By default, you can submit all inquiries, quote request, and orders to our Customer Service email: firstname.lastname@example.org
Can I get a sample before I place the order?
Some samples are free, we just ask that you take care of the shipping. If the sample NET pricing is more than $6, there may be a charge for the sample. Maximum of 3 samples per request, more than 3 samples will be considered as an actual order and will be charged accordingly. Contact customer service for details. Pre-production samples are provided once the order goes into production, but that will add to the total timeline for the final production and delivery.
Do you provide template for us to personalize logo by ourselves?
Yes, we can send you a blank item template to add your logo for a mockup or virtual proof if you would like to submit one to match.
What types of product customizations are available?
We handle many full custom or semi-custom orders. Please talk to your sales rep about any customized order that needs to be constructed from scratch (versus common in-stock items).
What info should I provide when requesting a quote?
Ideally you should provide your company information, the in-hands date (due date of the final goods), destination zip code, Product Number, Product Name, artwork requirements (logo size, color(s), quantity to order, and any other special requirements you are seeking. You can email all quote requests to: email@example.com
What are set up charges?
All decorated items require set-up charges which cover the cost to create the film, plate, printer calibration, other necessary items to imprint your specific logo. Please contact to us for further information.
Can I order in quantities smaller or larger than those shown?
The minimum order quantity (MOQ) is shown in each item theoretically. However, in some limited cases, we can make exceptions to a smaller quantity order. Please contact to us for more information.
Do you offer EQP pricing for large quantities or next column pricing?
No, we do not. We are A+rated suppliers on SAGE for the past 5 years due to our high volume product line that are delivered most efficiently with total quality management throughout the entire order and production process. In order for us to maintain our high quality, high volume, and extensive product line to distributors, our pricing is ultra-competitive at all price and quantities, and cannot be changed.
Do you offer 24-hour rush service?
The 24-hour rush service will depend on the product, quantity and printing method, etc. Please contact to us for further information.
What is SWIFTSHIP®?
Items marked with the SWIFTSHIP® logo are eligible for 24 hour rush processing. Rush processing involves rush fees. Shipping is calculated separately depending on the shipping format you choose.
Can I cancel or change my order?
You can cancel at any time prior to the order being approved for production Once items have been sourced for production, we can no longer accept a cancellation. If you feel your order was produced incorrectly, please contact your dedicated Sales Representative and they'll be happy to assist you.
Who do I contact for any other question not found here?
Email any other questions to firstname.lastname@example.org