Frequently Asked Questions (FAQ):

All artwork must be a vector file (Adobe Illustration AI or PDF) or a Photoshop TIFF file that is 300 dpi or greater.

Email your artwork to info@riverspromo.com or your dedicated Sales Representative.

Yes, just send us what you have and we can create a vector format for a nominal fee of $50 USD.

Yes. However, a few specific products cannot be PMS matched due to the material characteristics. Please contact to us for further information.

EPS, .AI. .PDF, .TIFF. Artwork must be vector format or 300 dpi or higher.

Yes, we just ask you to take care of the shipping. However, there may be a charge for the sample with high value. Please contact to us for further information. Samples may be blank or imprinted with a random logo. Please specific if you need a printed sample or a blank.

Yes, virtual proofs are provided at no cost to you when the order is in the quoting stage.

Yes, you can personalize products with your own logo or graphic on any product on our website.

We handle total custom or semi-custom orders. Please contact us for further information.

Yes, you can find templates online on the item page that you specifically need it for. You must be logged in as a confirmed distributor to access the template for download. If no template is found, we may be able to email you one by reaching out to your sales rep or info@riverspromo.com.